Support Policy
This document outlines the terms governing support services provided when purchasing and using Traderplus software. This agreement forms a binding relationship between you and The Lanceflow Company, the parent company of Traderplus.
What Our Support Includes
- Answers to product-related questions and clarifications.
- Assistance with debugging and issue resolution — only if the original source code has not been modified.
- Professional support coverage for 6 months from purchase.
- Option to renew support after expiration.
⚠️ Support becomes invalid if the source code has been altered or customized.
What Our Support Does Not Include
- Custom development or codebase modifications. These are separate paid services.
- UI/branding edits including colors, logos, templates, or content changes.
- Re-installations or repeated setup requests beyond the initial free install.
Installation & Setup
Installation is not typically included in standard support. However, Traderplus provides a one-time complimentary installation for new customers.
Additional installation or setup services after the first installation will incur additional charges.